Operations Clerk

The position exists to lead, provide operational support to the branch and be accountable for providing excellent service to customers with a high expectation on accurate and timely inputting and capturing of financial and non-financial transaction instructions.

Key Responsibilities:
1. INTERNAL BUSINESS PROCESSES
• Capturing work into the system with speed and accuracy
• Receiving work for processing from various workstations in the branch depending on volumes and number of transactions per workstation
• Checking that the customer instructions are clear and have been actioned in line with bank processes and procedure manuals.
• Capturing account transfer instructions, RTGS, mandate changes, Stop Orders, account creation, credit and loans creation, and all other products as requested.
• Assisting the Operations Officer with reconciliation of branch suspense accounts
• Generating bank statements for clients signed on for emailing and as per clients’ request.
• Performing tick-back duties on the Teller’s daily journals.
• Attending to the filing of customer mandates, and customer correspondence and instructions
2. CUSTOMER PERSPECTIVE
• Attending to all customer queries referred from the front line with speed.
• Well-groomed to maintain the bank’s image and credibility.
• Participating in bank promotional activities aimed at business growth and customer retention
•. Assisting with customer relations efforts through calls and visits periodically
• Performing customer services relief duties when necessary, educating customers on various products.
3. FINANCIAL PERSPECTIVE
• Understanding all group products to enable selling and cross-selling so as to help the team achieve branch-set targets.
• Participating actively in sales promotions and campaigns as necessary
4. RISK MANAGEMENT AND COMPLIANCE
• Adhering to processes and procedures to ensure accuracy
• Understanding the risks in the bank at all stages of interaction
• Reporting any suspicious Money Laundering Activities
• Participating in achieving good audit results.
• Signing the quarterly certificate confirming having read the manuals.

1. At least 2 A’ Levels
2. 5 O'Levels including Maths/ Accounts and English language
3. IOBZ part 1 or equivalent professional qualification an added advantage

1. INTERNAL BUSINESS PROCESSES
• Capturing work into the system with speed and accuracy
• Receiving work for processing from various workstations in the branch depending on volumes and number of transactions per workstation
• Checking that the customer instructions are clear and have been actioned in line with bank processes and procedure manuals.
• Capturing account transfer instructions, RTGS, mandate changes, Stop Orders, account creation, credit and loans creation, and all other products as requested.
• Assisting the Operations Officer with reconciliation of branch suspense accounts
• Generating bank statements for clients signed on for emailing and as per clients’ request.
• Performing tick-back duties on the Teller’s daily journals.
• Attending to the filing of customer mandates, and customer correspondence and instructions
2. CUSTOMER PERSPECTIVE
• Attending to all customer queries referred from the front line with speed.
• Well-groomed to maintain the bank’s image and credibility.
• Participating in bank promotional activities aimed at business growth and customer retention
•. Assisting with customer relations efforts through calls and visits periodically
• Performing customer services relief duties when necessary, educating customers on various products.
3. FINANCIAL PERSPECTIVE
• Understanding all group products to enable selling and cross-selling so as to help the team achieve branch-set targets.
• Participating actively in sales promotions and campaigns as necessary
4. RISK MANAGEMENT AND COMPLIANCE
• Adhering to processes and procedures to ensure accuracy
• Understanding the risks in the bank at all stages of interaction
• Reporting any suspicious Money Laundering Activities
• Participating in achieving good audit results.
• Signing the quarterly certificate confirming having read the manuals.

Interested persons should submit detailed CVs not later than Friday 9 January 2026 to: hr@successbank.co.zw