Operations Officer – Harare

Plan, organize, direct, and coordinate all Branch Banking activities and resources in order to meet branch banking objectives. The position exists to coordinate branch day to day operations ensuring the branch achieves its targets, is profitable and minimizing risk by maintaining operational efficiency, compliance and offering superior customer service.

Key Responsibilities:
• Assist the Branch Manager in the formulation of long and short
• term strategy plans in line with the broad Retail objectives.
• Manage branch net profitability on interest and Non
• Funded Income through monitoring and performing tick back of the relevant reports to avoid any revenue leakages.
• Prepare branch annual budgets, monitoring and undertaking periodic review of performance of the branch relative to the budget/targets and implementing controls necessary to sustain a positive variance.
• Mobilizing demand deposits in line with the month’s baseline target through supporting the Branch Manager’s initiatives.
• Growing total Branch accounts through business development initiatives such as daily customer calling and periodic customer visits.
• Engage with various service provider for favorable terms and maintain positive relations
• Liaise with work colleagues from other financial institution on market intelligence issues that will assist in improving in customer service and compliance.
• Re
• marketing to dormant retail clients, reminding them of business existence to ensure repeat business.
• Participating in bank promotional activities aimed at business growth and customer retention.
• Attend to all branch queries and inquiries and ensure they are ultimately resolved to satisfy the customer and develop repeat business.
• Escalate any high
• level queries to the Retail Operations Supervisor through the Branch Manager, to ensure they are fully resolved for the benefit of the customer.
• Monitor the adherence of the customer service charter by all staff members thus improving on operational efficiencies.
• Work closely with the marketing and other department teams to acquire new branch customers in the chosen market segment.
• Coordinate and facilitate branch work process improvements.
• Managing the cash supply in the branch and observing the branch cash holding limit in line with the insured limit and branch limit.
• Compile branch summary reports from the system and submit for compliance purposes.
• Performing fire marshal Responsibilities at the branch evoking fire drills and business continuity evacuation simulations as required in the BCP policy.
• Observing with RBZ regulations to avoid adverse RBZ inspection reports and avoid penalties.
• Establish and review key branch operational risk indicators/key control standards and formulate action plans to minimize the branch’s exposure to fraud and losses.

Degree in Finance/ Accounting/ Business or relevant
• Corporate professional Requirements e.g. IOBZ, CCA, CIMA or CIS
• At least 2
• 3 years’ relevant retail Experience

• Assist the Branch Manager in the formulation of long and short
• term strategy plans in line with the broad Retail objectives.
• Manage branch net profitability on interest and Non
• Funded Income through monitoring and performing tick back of the relevant reports to avoid any revenue leakages.
• Prepare branch annual budgets, monitoring and undertaking periodic review of performance of the branch relative to the budget/targets and implementing controls necessary to sustain a positive variance.
• Mobilizing demand deposits in line with the month’s baseline target through supporting the Branch Manager’s initiatives.
• Growing total Branch accounts through business development initiatives such as daily customer calling and periodic customer visits.
• Engage with various service provider for favorable terms and maintain positive relations
• Liaise with work colleagues from other financial institution on market intelligence issues that will assist in improving in customer service and compliance.
• Re
• marketing to dormant retail clients, reminding them of business existence to ensure repeat business.
• Participating in bank promotional activities aimed at business growth and customer retention.
• Attend to all branch queries and inquiries and ensure they are ultimately resolved to satisfy the customer and develop repeat business.
• Escalate any high
• level queries to the Retail Operations Supervisor through the Branch Manager, to ensure they are fully resolved for the benefit of the customer.
• Monitor the adherence of the customer service charter by all staff members thus improving on operational efficiencies.
• Work closely with the marketing and other department teams to acquire new branch customers in the chosen market segment.
• Coordinate and facilitate branch work process improvements.
• Managing the cash supply in the branch and observing the branch cash holding limit in line with the insured limit and branch limit.
• Compile branch summary reports from the system and submit for compliance purposes.
• Performing fire marshal Responsibilities at the branch evoking fire drills and business continuity evacuation simulations as required in the BCP policy.
• Observing with RBZ regulations to avoid adverse RBZ inspection reports and avoid penalties.
• Establish and review key branch operational risk indicators/key control standards and formulate action plans to minimize the branch’s exposure to fraud and losses.

Interested Candidates should submit their CVs via the link below on or before end of day 14 July 2025:
https://forms.gle/bxbs. Vso. Vx. UKf. KLZv9