Customer Success Associate

Softwarehouse trading as Paynow is looking for a Customer Success Associate to support our growing merchant base. The role ensures that merchants are smoothly onboarded, activated, supported, and retained contributing to ongoing Gross Transaction Value (GTV) across assigned verticals. You will work closely with Sales, Vertical Leads, Product, Marketing, and Technical Support to deliver an outstanding merchant Experience and drive long
• term usage of Paynow products.

Key Responsibilities:
Key Responsibilities
1. Merchant Onboarding & Activation
Guide new merchants through onboarding and documentation.
Conduct product training sessions and walkthroughs.
Ensure merchants activate and transact within expected timelines.
Validate KYC, contracts, and configuration accuracy.

Skills & Skills
Excellent communication and customer empathy
Understanding of digital payments & onboarding processes
Proficiency in CRM systems and Google Suite
Patience, resilience, and a service
• driven mindset

Key Responsibilities
1. Merchant Onboarding & Activation
Guide new merchants through onboarding and documentation.
Conduct product training sessions and walkthroughs.
Ensure merchants activate and transact within expected timelines.
Validate KYC, contracts, and configuration accuracy.

Application Process. Interested and qualified candidates should: Click here https://forms.gle/ssu2ALDPRHz7JHcs9 to complete the application form and apply by 12 December 2025.Only shortlisted candidates will be contacted. Applications will only be considered if submitted via the official form, and only shortlisted candidates will be contacted; direct emails or canvassing are strictly prohibited and will not be entertained.