Merchant Experience Specialist

About the TeamNew Verticals is an exciting team at DoorDash within the Merchant Experience organization that is building and scaling new ways to create and update catalogs for Merchants to sell to our customers on the DoorDash platform. New Verticals includes DashMart, Convenience, Alcohol, Grocery, and Retail businesses. These categories bring about new challenges and opportunities to build something at DoorDash2 from the ground up. Our team ensures quality for ~30 different workflows while supporting the Vendor Management team, Strategy & Operations as well as other cross functional partners. We primarily work in JIRA, Google Sheets and MODE/SQL as well as internal DoorDash tools.About the RoleAs a Merchant Experience Specialist on the Catalog Accuracy and Analysis (CAAT) Tooling team, you'll play a key role in driving quality assurance, process efficiency, and tooling optimization across complex workflows within OMS (internal DoorDash platforms) and related systems. You'll analyze trends in large datasets, identify root causes of inefficiencies, and collaborate with Strategy & Operations, Product, ENG, and Vendor Operations to propose and implement scalable solutions. This role requires strong attention to detail, problem-solving skills, and a data-driven mindset. You'll contribute directly to process documentation, tooling feedback loops, and cross-functional alignment to improve operator experience, accuracy, and automation.You're excited about this opportunity because you will...Drive efficiency and accuracy by refining and improving CAAT Tooling processes and workflows.Perform QA on complex workflows to ensure data integrity and process quality.Collaborate cross-functionally with Product, ENG, and S&O to advocate for tooling enhancements and automation opportunities.Act as a Tooling Subject Matter Expert (SME) - identifying trends, surfacing insights, and influencing scalable process improvements.Utilize Google Sheets, MODE, and other internal tools to analyz

Requirements will be detailed in the application process.

Responsibilities will be detailed during the interview process.

Apply online at: https://www.themuse.com/jobs/doordash/merchant-experience-specialist