GRADUATE TRAINEE - SERVICE DESK

Applications are invited from interested and suitably qualified people to fill in the vacancies that have arisen in the Group

Key Responsibilities:
• Help the service advisor to receive customers and define the customer concerns.
• To carry out the interactive reception process with all the customers.
• Help the service advisor to maintain automotive records by recording problems and corrective actions planned.
• Ensuring customer complaints are investigated thoroughly and resolved.
• Ensuring that all warrant procedures are observed.
• Ensuring that a database of all clients is developed and maintained.
• Responding to all sales queries and customer complaints professionally.
• Identifying customer needs and fulfilling them profitably.
• Demonstrating and training customers on the effectiveness of company products to consumer.
• Giving feedback on market performance to the sales executive.
• Identifying potential customers and securing business with them.
• Ensuring that all warrant procedures are observed.

Key Skills and Attributes

• Help the service advisor to receive customers and define the customer concerns.
• To carry out the interactive reception process with all the customers.
• Help the service advisor to maintain automotive records by recording problems and corrective actions planned.
• Ensuring customer complaints are investigated thoroughly and resolved.
• Ensuring that all warrant procedures are observed.
• Ensuring that a database of all clients is developed and maintained.
• Responding to all sales queries and customer complaints professionally.
• Identifying customer needs and fulfilling them profitably.
• Demonstrating and training customers on the effectiveness of company products to consumer.
• Giving feedback on market performance to the sales executive.
• Identifying potential customers and securing business with them.
• Ensuring that all warrant procedures are observed.

Interested qualified candidates should send their applications to Human Resources Department, through email to recruitments@dulys.co.zw no later than Monday the 20th of October 2025 stating the job applied for in the email subject.