Senior Associate, Customer Experience

About the TeamAs one of DoorDash's core operations teams, Customer Experience, ensures that when there are bumps in the last mile, there's always someone there to help make things right. Our team designs, manages, and operates DoorDash's large and growing global network of support centers, with the ultimate goal of delivering an outstanding customer experience as reliably as possible.About the RoleThe Senior Associate role will report into our DashPass Consumer Experience Lead and lead the strategic planning to drive industry-leading customer experience initiatives for our DashPass subscribers as well as our most loyal and active customers. This person will report out on core success metrics, develop strategies to optimize those metrics and lead cross-functional teams to implement those strategies in a timely and impactful manner. This role is perfect for someone who wants to develop a strategic mindset as well as the operational rigor to bring that strategic mindset to life.You're excited about this opportunity because you will...Partner with teams within customer experience, and our product, engineering, and tools teams to improve processes and the resulting customer experience for our DahsPass customersProduce, dig into and use data and insights to identify opportunities to improve speed, quality, effectiveness, and customer experienceAccomplish your recommendations from start to finish, from digging into Excel/SQL to creating a budget to implementing timelines, aligning partners, testing ideas, achieving and measuring resultsPartner with support and company-level leadership to guide priority projectsWe're excited about you because...You're organized. You thrive in creating structure out of nothing.
You solve problems from first principles.
You're excited to solve problems in innovative ways, and you resist "this is how it's always been done" thinking.You thrive with a diverse set of responsibilities.
You love working across a breadth of disciplines and teams.
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Requirements will be detailed in the application process.

Responsibilities will be detailed during the interview process.

Apply online at: https://www.themuse.com/jobs/doordash/senior-associate-customer-experience-3b3541