JUNIOR IT HELPDESK TECHNICIAN

An exciting opportunity has arisen for suitably qualified and self
• driven individuals in one of the leading FMCG in Zimbabwe to fill in the position of a Junior IT Helpdesk Technician. This role entails providing first
• line technical support to multiple users across our head office and various branch locations, providing support for a wide range of IT issues, from basic user assistance to initial troubleshooting of network problems and support for our business applications.

Person Specification:
The ideal candidate must have:
• Diploma or Degree in Information Technology, Computer Science, or a related field.
• Relevant IT certifications (e.g., Comp. TIA A+, Microsoft Certified Fundamentals) are a plus.
• Familiarity with helpdesk ticketing systems.
• Basic understanding of Active Directory concepts
• A passion for technology and a strong desire to learn and grow within the IT field.
• Basic understanding of computer hardware, operating systems (Windows), and common software applications.
• Strong customer service orientation and a patient, empathetic approach to user support.

Key Result Areas:
• Provide first
• level technical support and guidance to end
• users via phone, email, and in
• person for various hardware and software issues.
• Log, prioritize, and manage helpdesk tickets efficiently, ensuring timely resolution or escalation.
• Assist users with common problems related to operating systems (Windows), Microsoft Office applications, email clients, and internet connectivity.
• Perform basic network troubleshooting, including checking cable connections, verifying Wi
• Fi access, and diagnosing local printer issues.
• Guide users through step
• by
• step solutions, helping them understand and resolve minor IT problems independently.
• Assist with the setup and configuration of new user accounts, computers, and peripheral devices.
• Provide support for various business applications, assisting users with basic functionality and common errors.
• Escalate complex issues to senior IT staff (Network Administrators, System Administrators) when necessary, providing clear and detailed information.
• Maintain accurate records of all support interactions and resolutions in the helpdesk system.
• Contribute to the creation and maintenance of internal IT documentation and user guides.

Interested and qualified candidates should send their CVs to hr@southsea.co.zw with title Junior IT Helpdesk Technician no later than 31 July 2025.
Only shortlisted candidates will be contacted.
Contact Emails: hr@southsea.co.zw