Client Service Consultant

To provide a positive customer Experience by being helpful and sensitive to customer needs, managing expectations and providing solutions including directing customers to the correct channel in adherence to procedural, productivity and quality standards. Has a good understanding of products and services.

Skills
• Client Service, Computer Literacy, Consultative Selling, Customer Complaint Management, Customer Feedback Management, Customer
• Focused, Customer Relationship Management (CRM), Customer Relationship Management (CRM) Software, Customer Service, Customer Service Operations, Customer Understanding, Data Management, Digital Consumer Engagement, Identifying Sales Opportunities, Office Administration, Probing Questions, Sales Data Management, Strengthening Customer Relationships, Upselling

• Professionally and effectively attends to customers when responding to their enquiries/queries/requests through e
• mails, the telephone and visits to our offices.
• Deals with and manages customer complaints effectively and efficiently.
• Manages processes effectively through validation of Benefit Payments claim forms, New Business documentation and Customer Instructions by ensuring that information required for processing such is adequate.
• Manages risks of poor service by providing correct and timely information to clients.
• Markets Old Mutual Life Assurance Company (OMLAC) products and provides such as leads to OMLAC Advisors.

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