IT Operations Officer, Harare, Zimbabwe

ORGANIZATIONAL CONTEXT
The United Nations World Food Programme (WFP) Zimbabwe works in partnership with the Government of Zimbabwe, humanitarian and development actors, the private sector, and local communities to address immediate food needs while supporting long
• term solutions to hunger and malnutrition.

• Education: Advanced university degree in Computer Science or other relevant field, or First University degree with additional years of related work Experience or trainings/courses.
• Experience: At least one or more years of relevant, progressively responsible Experience:
• Preforming user support activities resulting in timely, high
• quality delivery of services to user community, including the emergency operations user community.
• Assisting with the specification, development, research and evaluation of client standards.
• Language: Fluency (level C) in English language and the duty station’s language, if different.

KEY ACCOUNTABILITIES (not all
• inclusive, within delegated authority):
• Support the budgeting, planning and deployment of IT and Telecommunications systems that are aligned with business needs, in accordance with WFP corporate standards.
• Provide support to maintain IT and Telecommunications systems and networks, ensuring appropriate data security and access controls considering both local and wide area network issues; and supporting users to get maximum benefits from them.
• Install and configure new computer hardware for improving and upgrading system performance; support any technology upgrades as required.
• Provide data and documentation to support the procurement of TC/IT equipment and services at and in line with WFP rules and regulations.
• Collate data and contribute to the preparation of accurate reports on IT/TC investments and costs, providing information to inform decision
• making by stakeholders.
• Develop technical Skills and knowledge, and build awareness of industry developments.
• Respond to queries from users, understanding and resolving issues, providing advice and ensuring IT policies, procedures, systems and tools are correctly applied to support them.
• Guide junior staff, acting as a point of referral and supporting them with analysis and queries.
• Support the capability building of staff through the organisation and/or review of training programs aimed at developing Skills/knowledge in IT and TC.
• Coordinate with other UN agencies in order to network, align activities and support possibilities of inter
• agency collaboration in the field of IT and Telecommunications.
• Interact effectively with colleagues and user groups to understand their needs and provide appropriate technical support.
• Follow standard emergency preparedness and contingency planning practices to ensure WFP is able to maintain basic IT services and/or quickly respond and deploy resources to affected areas at the onset of a crisis.
• Follow operational plans and deliver resource Requirements at the onset of an emergency.

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Links: Click to Apply / View More Information (https://wd3.myworkdaysite.com/en-US/recruiting/wfp/job_openings/job/Harare-Zimbabwe-The-Republic-Of/IT-Operations-Officer--NOA_JR113805)