Customer Service Assistant

Secondary Book Press (Pvt) Ltd is a leading independent publishing company supplying New Curriculum textbooks
for primary and secondary schools in Zimbabwe.
Job Description
Secondary Book Press (Pvt) Ltd is inviting applications from suitably qualified personnel to fill in the post of Customer
Service Assistant. The incumbent will be reporting to the Head of Customer Service and Communications.

Key Responsibilities:
Ensure good customer retention by providing excellent and professional services.
Cross sell and upsell the company’s products and providing advice to customers.
Communicating with clients about their Experience with our products/ services
Be responsible for order fulfilment, on
• time dispatch, and tracking orders to ensure on
• time delivery.
Handling customer inquiries and solving customer complaints in a professional manner.
Conduct customer surveys, update on promotions and product knowledge/ new offers.
Study competition to find new ways to retain customers.
Collaborate with internal teams (including other departments) to address customer needs.

Requirements and Requirements:
1. Degree in Marketing or equivalent.
2. Must be innovative, creative and self
• motivated.
3. Excellent written and verbal communication Skills.
4. Strong customer service Skills.
5. At least 2
• year Experience in similar position
6. Knowledge of Pastel Evolution is an added advantage.

Ensure good customer retention by providing excellent and professional services.
Cross sell and upsell the company’s products and providing advice to customers.
Communicating with clients about their Experience with our products/ services
Be responsible for order fulfilment, on
• time dispatch, and tracking orders to ensure on
• time delivery.
Handling customer inquiries and solving customer complaints in a professional manner.
Conduct customer surveys, update on promotions and product knowledge/ new offers.
Study competition to find new ways to retain customers.
Collaborate with internal teams (including other departments) to address customer needs.

All interested and qualified candidates must email their application, current CVs, copies of educational or
professional Requirements to careers@secondarybookpress.co.zw on or before 22 June 2025.
•
• Clearly state the POSITION and BRANCH you are applying for in the subject line of your email
• •
Only shortlisted candidates will be contacted.