Operations Supervisor

• Client relationship Management
• Internal quality process
• People management
• Profitability and cash flow management
• Communication
• Report writing

Key Responsibilities:
• Market segmentation.
• Classification of customers and allocating customers to Team members
• Retaining corporate, loyal and profitable customers.
• Visiting corporate clients.
• Attending to and resolving customer complaints.
• Capturing details of lost and damaged shipments and referring cases to the relevant team
• Regular updating of Rates or tariffs in order to make sure that the company does not lose revenue
• Accurate costing upon pricing, rating of tariffing
• Suppliers registration and tender participation
• Responding to enquiries and quoting clients
• Establishing and maintaining Service Level Agreements and service standards.
• Complying with quality assurance.
• Complying with legal, statutory and licensing Requirements.
• Supervising and motivating staff in Operations
• Ensuring that shipments are delivered on time.
• Ensuring that customer clearances are done on time so as to avoid demurrages.
• Ensuring that loading authorities & Duty Authorisations are given in time.
• Participate in responding to bid tenders, i.e. pricing, terms and conditions.
• Managing critical costs e.g. bond paper, telephone & fuel consumption.
• Efficiently managing the ZIMRA account
• Liaising with Clients regarding to nature of goods and shipments specifications.
• Supervising of all duty quotations to clients and ensure that quotations are responded to on time.
• Receiving feedback from clients regarding quotations given.
• Giving technical advise to clients.
• Liaising with other branches and service providers regarding the movement of shipments.
• Updating clients on shipment movement
Job description with clear Responsibilities will be availed to the successful candidate

5 O’ levels including Maths, English
High technical, profession or university
Degree in Supply chain management/ logistics
Diploma in forwarding & customs legislation is a MUST
Drivers license is a MUST
Chancers will not be tolerated

• Market segmentation.
• Classification of customers and allocating customers to Team members
• Retaining corporate, loyal and profitable customers.
• Visiting corporate clients.
• Attending to and resolving customer complaints.
• Capturing details of lost and damaged shipments and referring cases to the relevant team
• Regular updating of Rates or tariffs in order to make sure that the company does not lose revenue
• Accurate costing upon pricing, rating of tariffing
• Suppliers registration and tender participation
• Responding to enquiries and quoting clients
• Establishing and maintaining Service Level Agreements and service standards.
• Complying with quality assurance.
• Complying with legal, statutory and licensing Requirements.
• Supervising and motivating staff in Operations
• Ensuring that shipments are delivered on time.
• Ensuring that customer clearances are done on time so as to avoid demurrages.
• Ensuring that loading authorities & Duty Authorisations are given in time.
• Participate in responding to bid tenders, i.e. pricing, terms and conditions.
• Managing critical costs e.g. bond paper, telephone & fuel consumption.
• Efficiently managing the ZIMRA account
• Liaising with Clients regarding to nature of goods and shipments specifications.
• Supervising of all duty quotations to clients and ensure that quotations are responded to on time.
• Receiving feedback from clients regarding quotations given.
• Giving technical advise to clients.
• Liaising with other branches and service providers regarding the movement of shipments.
• Updating clients on shipment movement
Job description with clear Responsibilities will be availed to the successful candidate

Interested candidates to send their resume on cv.employment48@gmail.com no later than the 25 June 2025.
Only short listed candidates will be contacted.